Malcolm Baldridge

New Levels of Performance Excellence using the Baldrige Criteria

PBViews is being used by some of the world's leading public and private organizations to ensure overall self-improvement and improved organizational / business performance. Using PBViews, you can gain a competitive edge through advanced features that facilitate better organizational planning and improved visibility in all seven of the Baldrige Criteria that result from better organizational decision making.

PBViews mobilizes your Performance Management initiative and will assist you with the management and improvement of the Baldrige criteria with the following benefits:

Leadership:
Your organization will have visibility into how its leadership is performing, by gaining insight into decision effectiveness, how your organization has pursued its responsibilities to the public and information about its operational practices.

Strategic planning:
See the impact of how your strategy guides key action plans throughout the organization.

Focus:
Provide a mechanism that gives you visibility into the requirements and expectations of your customers and markets. Ultimately, organizations will notice better management of stakeholder needs and expectations and a higher client retention rate.

Measurement, analysis, and knowledge management:
Get insight into how your internal information infrastructure is performing with regards to supporting internal initiatives. This is achieved by looking at the availability of data and any improvement efforts that may affect your performance.

Human resources:
Understand the requirements needed to develop the full potential of your workforce while ensuring any changes are aligned to organizational objectives and strategies.

Process management:
Learn more about your production/delivery and support processes and how they can be re-designed and managed to improve overall effectiveness and performance.

Performance Results:
Monitor improvements in your key areas to ensure performance results including: better employee relations, higher productivity, greater stakeholder satisfaction, increased market share, and improved profitability.