All installations done by ePrimera are covered by our customer-specific maintenance agreements. These always include
- Provision of relevant software upgrades
- Access to support staff (see also here)
- Onsite correction of any unforeseen problems
- Assisting with security and resilience issues
- Providing advice on the effects of changing the underlying applications.
ePrimera also have a long-standing commitment to improving the functionality available within our products based on feedback and ideas generated by our customers.